Terms of Service

Karta.com Terms of Service 
Last Updated: January 11, 2021

Section 23 of these Terms contains an arbitration agreement and class action waiver that apply to

all claims brought against Karta in the United States. Please read them carefully.

Thank you for using Karta!

These Terms of Service (“Terms”) are a binding legal agreement between you and Karta that govern

your use of the websites, applications, and other offerings from Karta (collectively, the “Karta

Platform”). When used in these Terms, “Karta,” “we,” “us,” or “our” refers to the Karta entity set out on

Schedule 1 with whom you are contracting.

The Karta Platform offers an online venue that enables users (“Members”) to publish, offer, search

for, and book services. Members who publish and offer services are “Hosts” and Members who

search for, book, or use services are “Guests.” Hosts offer accommodations (“Accommodations”),

and a variety of travel and other services (collectively, “Host Services”, and each Host Service

offering, a “Listing”). You must register an account to access and use many features of the Karta

Platform, and must keep your account information accurate. As the provider of the Karta Platform,

Karta does not own, control, offer or manage any Listings or Host Services. Karta is not a party to

the contracts concluded directly between Hosts and Guests, nor is Karta a real estate broker or

insurer. Karta is not acting as an agent in any capacity for any Member, except as specified in the

Payments Terms of Service (“Payment Terms”).

We maintain other terms and policies that supplement these Terms like our Privacy Policy, which

describes our collection and use of personal data, and our Payments Terms, which govern any

payment services provided to Members by external or Karta payment entities or ("Karta Payments").

If you Host, you are responsible for understanding and complying with all laws, rules, regulations and

contracts with third parties that apply to your Host Services.

Our mission is to create a world where digital nomads, businessmen, or simply travelers can stay

anywhere and are not tied down by borders. We feature tropical locations as well as snowy igloos

and everything in between so that you can always find something new when you explore the world

with Karta. Moreover, we offer a convenient feature to embed an accommodation switch during your

stay, giving you even more options, and significantly reducing the cost, wherever you decide to travel

with us.

2.1 Searching. You can search for Host Services by using criteria like the type of Host Service, travel

destination, travel dates, and number of guests. You can also use filters or sort your results to refine

searches. Search results are based on their relevance to your search and other criteria. Relevance

considers factors like price, availability, Reviews, customer service and cancellation history,

popularity, previous trips and saved Listings, Host requirements (e.g. minimum or maximum nights),

and more.

2.2 Booking. When you book a Listing, you are agreeing to pay all charges for your booking including

the Listing price, applicable fees like Karta’s service fee, offline fees, taxes, and any other items

identified during checkout (collectively, “Total Price”). You are also agreeing that Karta Payments

may charge and collect any security deposit identified during checkout. When you receive the

booking confirmation, a contract for Host Services (sometimes called a reservation in these Terms)

is formed directly between you and the Host. The cancellation policy and any other rules, standards,

policies, or requirements identified in the Listing or during checkout form part of your contract with

the Host. Be aware that some Hosts work with a co-host or as part of a team to provide their Host

Services.

2.3 Accommodation Reservations. An Accommodation reservation is a limited license to enter,

occupy, and use the Accommodation. The Host retains the right to re-enter the Accommodation

during your stay, to the extent: (i) it is reasonably necessary, (ii) permitted by your contract with the

Host, and (iii) consistent with applicable law. If you stay past checkout, the Host has the right to

make you leave in a manner consistent with applicable law, including by imposing reasonable

overstay penalties. You may not exceed the maximum number of allowed Guests.

3.1 Cancellations, Travel Issues, and Refunds. In general, if as a Guest you cancel a reservation, the

amount refunded to you is determined by the cancellation policy that applies to that reservation. But,

in certain situations, other policies take precedence and determine what amount is refunded to you.

If something outside your control forces you to cancel a reservation, you may be eligible for a partial

or full refund under our Extenuating Circumstances Policy. If the Host cancels, or you experience a

Travel Issue (as defined in our Guest Refund Policy), you may be eligible for rebooking assistance or

a partial or full refund under the Guest Refund Policy. Different policies apply to certain categories of

Listings, see each Policy for details about what is covered, and what refund applies in each situation.

3.2 Booking Modifications. Guests and Hosts are responsible for any booking modifications they

agree to make via the Karta Platform or direct Karta customer service to make on their behalf

("Booking Modifications"), and agree to pay any additional amounts, fees, or taxes associated with

any Booking Modification.

4.1 Your Responsibilities. You are responsible and liable for your own acts and omissions and are

also responsible for the acts and omissions of anyone you invite to join or provide access to any

Accommodation, Experience or other Host Service. For example, this means: (i) you are responsible

for leaving an Accommodation (and related personal property) in the condition it was in when you

arrived, and (ii) you must act with integrity, treat others with respect, and comply with applicable laws

at all times. If you are booking for an additional guest who is a minor or if you bring a minor to a Host

Service, you must be legally authorized to act on behalf of the minor and you are solely responsible

for the supervision of that minor.

5.1 Host. As a Host, Karta offers you the opportunity to share your Accommodation, Experience, or

other Host Service with our vibrant community of Guests - and earn money doing it. It’s easy to

create a Listing and you are in control of how you host - set your price, availability, and rules for each

Listing.

5.2 Contracting with Guests. When you accept a booking request, or receive a booking confirmation

through the Karta Platform, you are entering into a contract directly with the Guest, and are

responsible for delivering your Host Service under the terms and at the price specified in your

Listing. You are also agreeing to pay applicable fees like Karta’s service fee (and applicable taxes)

for each booking. Karta Payments will deduct amounts you owe from your payout unless we and you

agree to a different method. Any terms, policies or conditions that you include in any supplemental

contract with Guests must: (i) be consistent with these Terms, our Policies, and the information

provided in your Listing, and (ii) be prominently disclosed in your Listing description.

5.3 Independence of Hosts. Your relationship with Karta is that of an independent individual or entity

and not an employee, agent, joint venturer, or partner of Karta, except that Karta Payments acts as a

payment collection agent as described in the Payments Terms. Karta does not direct or control your

Host Service, and you agree that you have complete discretion whether and when to provide Host

Services, and at what price and on what terms to offer them.

6.1 Creating and Managing Your Listing. The Karta Platform provides tools that make it easy for you

to set up and manage a Listing. Your Listing must include complete and accurate information about

your Host Service, your price, other charges like cleaning fees, resort fees, security deposits, offline

fees, and any rules or requirements that apply to your Guests or Listing. You are responsible for

keeping your Listing information (including calendar availability) and content (like photos) up-to-date

and accurate at all times. We recommend that you obtain appropriate insurance for your Host

Services and suggest you carefully review policy terms and conditions including coverage details

and exclusions. You may only maintain one Listing per Accommodation, but may have multiple

Listings for a single property if it has multiple places to stay.

6.2 Know Your Legal Obligations. You are responsible for understanding and complying with any

laws, rules, regulations, and contracts with third parties that apply to your Listing or Host Services.

For example: Some landlords and leases, or homeowner and condominium association rules, restrict

or prohibit subletting, short-term rentals and/or longer-term stays. Some cities have zoning or other

laws that restrict the short-term rental of residential properties. Some jurisdictions require Hosts to

register, get a permit, or obtain a license before providing certain Host Services (such as short-term

rentals, longer-term stays, preparing food, serving alcohol for sale, guiding tours, or operating a

vehicle). In some places, the Host Services you want to offer may be prohibited altogether. Some

jurisdictions require that you register Guests who stay at your Accommodation. Some jurisdictions

have laws that create tenancy rights for Guests and additional obligations for Hosts. For example,

some places have landlord-tenant, rent control, and eviction laws that may apply to longer stays.

Check your local rules to learn what rules apply to the Host Services you plan to offer. Information

we provide regarding legal requirements is for informational purposes only and you should

independently confirm your obligations. You are responsible for handling and using personal data of

Guests and others in compliance with applicable privacy laws and these Terms, including our Host

Privacy Standards. If you have questions about how local laws apply you should always seek legal

advice.

6.3 Search Ranking. The ranking of Listings in search results on the Karta Platform depends on a

variety of factors, including these main parameters:

● Guest search parameters (e.g. number of Guests, time and duration of the trip, price range),

● Listing characteristics (e.g. price, calendar availability, number and quality of images,

Reviews, type of Host Service, Host status, age of the Listing, average Guest popularity),

● Guest booking experience (e.g. customer service and cancellation history of the Host, ease

of booking),

● Host requirements (e.g. minimum or maximum nights, booking cut-off time), and

● Guest preferences (e.g. previous trips, saved Listings, location from where the Guest is

searching).

Search results may appear different on our mobile application than they appear on our website.

Karta may allow Hosts to promote their Listings in search or elsewhere on the Karta Platform by

paying an additional fee.

6.4 Your Responsibilities. You are responsible and liable for your own acts and omissions and are

also responsible for the acts and omissions of anyone you allow to participate in providing your Host

Services. You are responsible for setting your price and establishing rules and requirements for your

Listing. You must describe any and all fees and charges in your Listing description and may not

collect any additional fees or charges outside the Karta Platform except those expressly authorized

by our Offline Fee Policy. Do not encourage Guests to create third-party accounts, submit reviews,

provide their contact information, or take other actions outside the Karta Platform in violation of our

Off-Platform Policy.

6.5 Hosting as a Team or Organization. If you work with a co-host or host as part of a team,

business, or other organization, the entity and each individual who participates in providing Host

Services is responsible and liable as a Host under these Terms. If you accept terms or enter into

contracts, you represent and warrant that you are authorized to enter into contracts for and bind your

team, business or other organization, and that each entity you use is in good standing under the laws

of the place where it is established. If you perform other functions, you represent and warrant that

you are authorized to perform those functions. If you instruct Karta to transfer a portion of your

payout to a co-host or other Hosts, or to send payments to someone else, you must be authorized to

do so, and are responsible and liable for the payment amounts and accuracy of any payout

information you provide.

6.6 Your Assumption of Risk. You acknowledge that hosting carries inherent risks and agree that

you assume the entire risk arising out of your access to and use of the Karta Platform, offering

Host Services, or any interaction you have with other Members whether in person or online. You

agree that you have had the opportunity to investigate the Karta Platform and any laws, rules,

regulations, or obligations that may be applicable to your Listings or Host Services and that you are

not relying upon any statement of law made by Karta.

7.1 Cancellations and Travel Issues. In general, if a Guest cancels a reservation, the amount paid to

you is determined by the cancellation policy that applies to that reservation. As a host, you should

not cancel on a Guest without a valid reason under our Extenuating Circumstances Policy or

applicable law. If you cancel on a Guest without such a valid reason, we may impose a cancellation

fee and other consequences. If: (i) a Guest experiences a Travel Issue (as defined by the Guest

Refund Policy), (ii) an Extenuating Circumstance arises, or (iii) a reservation is cancelled under

Section 13 of these Terms, the amount you are paid will be reduced by the amount we refund or

otherwise provide to the Guest, and by any other reasonable costs we incur as a result of the

cancellation. If a Guest receives a refund after you have already been paid, or the amount of the

refund and other costs incurred by Karta exceeds your payout, Karta (via Karta Payments) may

recover that amount from you, including by offsetting the refund against your future payouts. You

agree that Karta’s Guest Refund Policy, Extenuating Circumstances Policy, and these Terms preempt

the cancellation policy you set in situations where they allow for the cancellation of a reservation

and/or the issuance of refunds to Guests. If we reasonably expect to provide a refund to a Guest

under one of these policies, we may delay release of any payout for that reservation until a refund

decision is made. See each Policy for details about what is covered, and what your payout will be in

each situation.

7.2 Booking Modifications. Hosts and Guests are responsible for any Booking Modifications they

agree to make via the Karta Platform or direct Karta customer service to make on their behalf, and

agree to pay any additional amounts, fees or taxes associated with a Booking Modification.

8.1 Host Taxes. As a host, you are responsible for determining and fulfilling your obligations under

applicable laws to report, collect, remit, or include in your price any applicable VAT or other indirect

taxes, occupancy taxes, tourist, income, or other taxes ("Taxes").

8.2 Collection and Remittance by Karta. In jurisdictions where Karta facilitates the collection and/or

remittance of Taxes on behalf of Hosts, you instruct and authorize Karta to collect Taxes on your

behalf, and/or to remit such Taxes to the relevant Tax authority. Any Taxes that are collected and/or

remitted by Karta are identified to Members on their transaction records, as applicable. Karta may

seek additional amounts from Members (including by deducting such amounts from future payouts)

in the event that the Taxes collected and/or remitted are insufficient to fully discharge that Members’

tax obligations, and you agree that your sole remedy for Taxes collected by Karta is a refund from

the applicable Tax authority. You acknowledge and agree that we retain the right, with prior notice to

affected Members, to cease the collection and remittance of Taxes in any jurisdiction for any reason.

8.3 Tax Information. In certain jurisdictions, Tax regulations may require that we collect and/or

report Tax information about you, or withhold Taxes from payouts to you, or both. If you fail to

provide us with documentation that we determine to be sufficient to support any such obligation to

withhold Taxes from payouts to you, we may withhold payouts up to the amount as required by law,

until sufficient documentation is provided. You agree that Karta may issue on your behalf invoices or

similar documentation for VAT, GST, consumption or other Taxes for your Host Services to facilitate

accurate tax reporting by you, our Guests, and/or their organizations.

After each Host Service, Guests and Hosts will have an opportunity to review each other. Your

Review must be accurate and may not contain any discriminatory, offensive, defamatory, or other

language that violates our Content Policy or Review Policy. Reviews are not verified by Karta for

accuracy and may be incorrect or misleading.

Parts of the Karta Platform enable you to provide feedback, text, photos, audio, video, information,

and other content (collectively, “Content”). By providing Content, in whatever form and through

whatever means, you grant Karta a non-exclusive, worldwide, royalty-free, irrevocable, perpetual,

sub-licensable and transferable license to copy, modify, prepare derivative works of, distribute,

publish and otherwise exploit, that Content, without limitation. If Content includes personal

information, our Privacy Policy describes how we use that personal information. Where Karta pays

for the creation of Content or facilitates its creation, Karta may own that Content, in which case

supplemental terms or disclosures will say that. You are solely responsible for all Content that you

provide and warrant that you either own it or are authorized to grant Karta the rights described in

these Terms. You are responsible and liable if any of your Content violates or infringes the

intellectual property or privacy rights of any third party. Content must comply with our Content Policy

and Nondiscrimination Policy, which prohibit, among other things, discriminatory, obscene,

harassing, deceptive, violent, and illegal content. You agree that Karta may make available services

or automated tools to translate Content and that your Content may be translated using such services

or tools. Karta does not guarantee the accuracy or quality of translations and Members are

responsible for confirming the accuracy of such translations.

Karta may charge fees (and applicable Taxes) to Hosts and Guests for use of the Karta Platform.

More information about when service fees apply and how they are calculated can be found on our

Service Fees page. Except as otherwise provided on the Karta Platform, service fees are

non-refundable. Karta reserves the right to change the service fees at any time, and will provide

Members notice of any fee changes before they become effective. Fee changes will not affect

bookings made prior to the effective date of the fee change. If you disagree with a fee change you

may terminate this agreement at any time pursuant to Section 13.2.

12.1 Rules. You must follow these rules and must not help or induce others to break or circumvent

these rules.

● Act with integrity and treat others with respect

○ Do not lie, misrepresent something or someone, or pretend to be someone else.

○ Be polite and respectful when you communicate or interact with others.

○ Follow our Nondiscrimination Policy and do not discriminate against or harass

others.

● Do not scrape, hack, reverse engineer, compromise or impair the Karta Platform

○ Do not use bots, crawlers, scrapers, or other automated means to access or collect

data or other content from or otherwise interact with the Karta Platform.

○ Do not hack, avoid, remove, impair, or otherwise attempt to circumvent any security

or technological measure used to protect the Karta Platform or Content.

○ Do not decipher, decompile, disassemble, or reverse engineer any of the software or

hardware used to provide the Karta Platform.

○ Do not take any action that could damage or adversely affect the performance or

proper functioning of the Karta Platform.

● Only use the Karta Platform as authorized by these Terms or another agreement with us

○ You may only use another Member’s personal information as necessary to facilitate a

transaction using the Karta Platform as authorized by these Terms.

○ Do not use the Karta Platform, our messaging tools, or Members’ personal

information to send commercial messages without the recipient’s express consent.

○ You may use Content made available through the Karta Platform solely as necessary

to enable your use of the Karta Platform as a Guest or Host.

○ Do not use Content unless you have permission from the Content owner or the use is

authorized by us in these Terms or another agreement you have with us.

○ Do not request, make, or accept a booking or any payment outside of the Karta

Platform to avoid paying fees, taxes or for any other reason. See our Offline Fee

Policy for exceptions.

○ Do not require or encourage Guests to open an account, leave a review, complete a

survey, or otherwise interact, with a third party website, application or service before,

during or after a reservation, unless authorized by Karta.

○ Do not engage in any practices that are intended to manipulate our search algorithm.

○ Do not book Host Services unless you are actually using the Host Services.

○ Do not use, copy, display, mirror or frame the Karta Platform, any Content, any Karta

branding, or any page layout or design without our consent.

● Honor your legal obligations

○ Understand and follow the laws that apply to you, including privacy, data protection,

and export laws.

○ If you provide us with someone else’s personal information, you: (i) must do so in

compliance with applicable law, (ii) must be authorized to do so, and (iii) authorize us

to process that information under our Privacy Policy.

○ Read and follow our Terms, Policies and Standards.

○ Do not organize or facilitate unauthorized parties or events. You are responsible and

liable for any party or event during your reservation that violates our rules for parties

and events, as incorporated by reference herein.

○ Do not use the name, logo, branding, or trademarks of Karta or others without

permission.

○ Do not use or register any domain name, social media handle, trade name, trademark,

branding, logo, or other source identifier that may be confused with Karta branding.

○ Do not offer Host Services that violate the laws or agreements that apply to you.

○ Do not offer or solicit prostitution or participate in or facilitate human trafficking.

12.2 Reporting Violations. If you believe that a Member, Listing or Content poses an imminent risk of

harm to a person or property, you should immediately contact local authorities before contacting

Karta. In addition, if you believe that a Member, Listing or Content has violated our Standards, you

should report your concerns to Karta. If you reported an issue to local authorities, Karta may request

a copy of that report. Except as required by law, you agree that we are not obligated to take action in

response to any report.

12.3 Copyright Notifications. If you believe that Content on the Karta Platform infringes copyrights,

please notify us in accordance with our Copyright Policy.

13.1 Term. The agreement between you and Karta reflected by these Terms is effective when you

access the Karta Platform (for example to create an account) and remains in effect until either you

or we terminate the agreement in accordance with these Terms.

13.2 Termination. You may terminate this agreement at any time by sending us an email or by

deleting your account. Karta may terminate this agreement and your account for any reason by

giving you 30 days’ notice via email or using any other contact information you have provided for

your account. Karta may also terminate this agreement immediately and without notice and stop

providing access to the Karta Platform if you breach these Terms, you violate our Policies, you

violate applicable laws, or we reasonably believe termination is necessary to protect Karta, its

Members, or third parties. If your account has been inactive for more than two years, we may

terminate your account without prior notice.

13.3 Member Violations. If (i) you breach these Terms, our Policies, or our Standards, (ii) you violate

applicable laws, regulations, or third-party rights, or (iii) Karta believes it is reasonably necessary to

protect Karta, its Members, or third parties; Karta may, with or without prior notice:

● suspend or limit your access to or use of the Karta Platform and/or your account;

● suspend or remove Listings, Reviews, or other Content;

● cancel pending or confirmed bookings; or

● suspend or revoke any special status associated with your account.

For minor violations or where otherwise appropriate as Karta determines in its sole discretion, you

will be given notice of any intended measure by Karta and an opportunity to resolve the issue. You

may appeal actions taken by us under this Section by contacting customer service. If a reservation is

cancelled under this Section, the amount paid to the Host will be reduced by the amount we refund

or otherwise provide to the Guest, and by any other costs we incur as a result of the cancellation.

13.4 Legal Mandates. Karta may take any action it determines is reasonably necessary to comply

with applicable law, or the order or request of a court, law enforcement, or other administrative

agency or governmental body, including the measures described above in Section 13.3.

13.5 Effect of Termination. If you are a Host and terminate your Karta account, any confirmed

booking(s) will be automatically cancelled and your Guests will receive a full refund. If you terminate

your account as a Guest, any confirmed booking(s) will be automatically cancelled and any refund

will depend upon the terms of the reservation’s cancellation policy. When this agreement has been

terminated, you are not entitled to a restoration of your account or any of your Content. If your

access to or use of the Karta Platform has been limited, or your Karta account has been suspended,

or this agreement has been terminated by us, you may not register a new account or access or use

the Karta Platform through an account of another Member.

13.6 Survival. Parts of these Terms that by their nature survive termination, will survive termination

of this agreement, including Sections 2 through 26.

Karta may modify these Terms at any time. When we make material changes to these Terms, we will

post the revised Terms on the Karta Platform and update the “Last Updated” date at the top of these

Terms. We will also provide you with notice of any material changes by email at least 30 days before

the date they become effective. If you disagree with the revised Terms, you may terminate this

agreement immediately as provided in these Terms. If you do not terminate your agreement before

the date the revised Terms become effective, your continued access to or use of the Karta Platform

will constitute acceptance of the revised Terms.

If a Member provides evidence that another Member damaged their real or personal property

("Damage Claim"), the complaining Member can seek compensation through Customer Support. If

the complaining Member escalates a Damage Claim to Karta, the other Member will be given an

opportunity to respond. If the responding Member agrees to pay, or Karta determines in its sole

discretion that they are responsible for the Damage Claim, Karta via Karta Payments can collect any

sums required to cover the Damage Claim from the responding Member and/or against any security

deposit. You agree that Karta may seek to recover from you under any insurance policies you

maintain and that Karta may also pursue against you any remedies it may have available under

applicable law. You agree to cooperate in good faith, provide any information Karta requests, execute

documents, and take further reasonable action, in connection with Damage Claims, Member

complaints, claims under insurance policies, or other claims related to your provision or use of Host

Services.

We offer a platform that enables Members to publish, offer, search for, and book Host Services.

While we work hard to ensure our Members have great experiences using Karta, we do not and

cannot control the conduct of Guests and Hosts. You acknowledge that Karta has the right, but does

not have any obligation, to monitor the use of the Karta Platform and verify information provided by

our Members. For example, we may review, disable access to, remove, or edit Content to: (i) operate,

secure and improve the Karta Platform (including for fraud prevention, risk assessment,

investigation and customer support purposes); (ii) ensure Members’ compliance with these Terms;

(iii) comply with applicable law or the order or requirement of a court, law enforcement or other

administrative agency or governmental body; (iv) address Content that we determine is harmful or

objectionable; (v) take actions set out in these Terms; and (vi) maintain and enforce any quality or

eligibility criteria, including by removing Listings that don’t meet quality and eligibility criteria.

Members acknowledge and agree that Karta administers its Policies (such as our Extenuating

Circumstances Policy) and Standards (such as basic requirements for hosts), including decisions

about whether and how to apply them to a particular situation, at its sole discretion. Members agree

to cooperate with and assist Karta in good faith, and to provide Karta with such information and take

such actions as may be reasonably requested by Karta with respect to any investigation undertaken

by Karta regarding the use or abuse of the Karta Platform. Karta is not acting as an agent for any

Member except for where Karta Payments acts as a collection agent as provided in the Payments

Terms.

You must register an account to access and use many features of the Karta Platform. Registration is

only permitted for legal entities, partnerships and natural persons who are 18 years or older. You

represent and warrant that you are not a person or entity barred from using the Karta Platform under

the laws of the United States, your place of residence, or any other applicable jurisdiction. You must

provide accurate, current, and complete information during registration and keep your account

information up-to-date. You may not register more than one account or transfer your account to

someone else. You are responsible for maintaining the confidentiality and security of your account

credentials and may not disclose your credentials to any third party. You are responsible and liable

for activities conducted through your account and must immediately notify Karta if you suspect that

your credentials have been lost, stolen, or your account is otherwise compromised. If and as

permitted by applicable law, we may, but have no obligation to (i) ask you to provide identification or

other information, (ii) undertake checks designed to help verify your identity or background, (iii)

screen you against third-party databases or other sources and request reports from service

providers, and (iv) obtain reports from public records of criminal convictions or sex offender

registrations or their local equivalents.

Based on your country of residence or establishment and what you are doing on the Karta Platform,

Schedule 1 below sets out the Karta entity with whom you are contracting. If we identify through the

Karta Platform, an Karta entity other than the one set out on Schedule 1 as being responsible for a

product, feature or transaction, the Karta entity so identified is your contracting entity with respect to

that product, feature or transaction. If you change your country of residence or establishment, the

Karta company you contract with (as set out on Schedule 1) and the applicable version of the Terms

of Service will be determined by your new country of residence or establishment, from the date on

which your country of residence or establishment changes.

These Terms will be interpreted in accordance with English Law, without regard to conflict-of-law

provisions. The application of the United Nations Convention on Contracts for the International Sale

of Goods (CISG) is excluded. The parties irrevocably agree that the courts of England shall have

exclusive jurisdiction to hear, settle and/or determine any dispute, controversy or claim (including

any non-contractual dispute, controversy or claim) arising out of or in connection with this

agreement, including any question regarding its existence, validity, formation or termination. For

these purposes, each party irrevocably submits to the jurisdiction of the English courts. Nothing in

this clause limits the right of Karta Payments, Karta, or any of its affiliates, to bring proceedings,

including third party proceedings, against you in any other court of competent jurisdiction, and the

bringing or continuing of proceedings in any one or more jurisdictions shall not preclude the bringing

of proceedings in any other jurisdiction, whether concurrently or not, if and to the extent permitted by

applicable law.

23.1 Other Terms Incorporated by Reference. Our Guest Refund Policy, Content Policy,

Nondiscrimination Policy, Extenuating Circumstances Policy, Policies, Standards and other

supplemental policies and terms linked to in these Terms apply to your use of the Karta Platform, are

incorporated by reference, and form part of your agreement with Karta.

23.2 Interpreting these Terms. Except as they may be supplemented by additional terms, conditions,

policies, guidelines, standards, and in-product disclosures, these Terms (including those items

incorporated by reference) constitute the entire agreement between Karta and you pertaining to your

access to or use of the Karta Platform and supersede any and all prior oral or written understandings

or agreements between Karta and you. These Terms do not and are not intended to confer any rights

or remedies upon anyone other than you and Karta. If any provision of these Terms is held to be

invalid or unenforceable, such provision will be struck and will not affect the validity and

enforceability of the remaining provisions. Where the word “will” is used in these Terms it connotes

an obligation with the same meaning as “shall.”

23.3 No Waiver. Karta’s failure to enforce any right or provision in these Terms will not constitute a

waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as

expressly set forth in these Terms, the exercise by either party of any of its remedies under these

Terms will be without prejudice to its other remedies under these Terms or otherwise permitted

under law.

23.4 Assignment. You may not assign, transfer or delegate this agreement or your rights and

obligations hereunder without Karta's prior written consent. Karta may without restriction assign,

transfer or delegate this agreement and any rights and obligations hereunder, at its sole discretion,

with 30 days’ prior notice.

26.5 Notice. Unless specified otherwise, any notices or other communications to Members

permitted or required under this agreement, will be provided electronically and given by Karta via

email, Karta Platform notification, messaging service (including SMS and WeChat), or any other

contact method we enable and you provide. If a notification relates to a booking or Listing in Japan,

you agree and acknowledge that such notifications via electronic means in lieu of a written

statement, satisfies Karta’s obligations under Article 59 (1) of the Japanese Housing

Accommodation Business Act.

26.6 Third-Party Services. The Karta Platform may contain links to third-party websites,

applications, services or resources (“Third-Party Services”) that are subject to different terms and

privacy practices. Karta is not responsible or liable for any aspect of such Third-Party Services and

links to such Third-Party Services are not an endorsement.

26.7 Google Terms. Some translations on the Karta Platform are powered by Google. Google

disclaims all warranties related to the translations, express or implied, including any warranties of

accuracy, reliability, and any implied warranties for merchantability, fitness for a particular purpose

and non-infringement. Some areas of the Karta Platform implement Google Maps/Earth mapping

services, including Google Maps API(s) and Maptiler mapping services. Your use of Google

Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service and MapTiler

AG General Terms and Conditions.

26.8 Apple Terms. If you access or download our application from the Apple App Store, you agree to

Apple’s Licensed Application End User License Agreement.

26.9 Karta Platform Content. Content made available through the Karta Platform may be protected

by copyright, trademark, and/or other laws of the United Kingdom, Poland, and other countries. You

acknowledge that all intellectual property rights for that Content are the exclusive property of Karta

and/or its licensors and agree that you will not remove, alter or obscure any copyright, trademark,

service mark or other proprietary rights notices. You may not use, copy, adapt, modify, prepare

derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit,

broadcast or otherwise exploit any Content accessed through the Karta Platform except to the

extent you are the legal owner of that Content or as expressly permitted in these Terms. Subject to

your compliance with these Terms, Karta grants you a limited, non-exclusive, non-sublicensable,

revocable, non-transferable license to (i) download and use the Application on your personal

device(s); and (ii) access and view the Content made available on or through the Karta Platform and

accessible to you, solely for your personal and non-commercial use.

26.10 Force Majeure. Karta shall not be liable for any delay or failure to perform resulting from

causes outside its reasonable control, including, but not limited to, acts of God, natural disasters,

war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents,

pandemics, epidemics or disease, strikes or shortages of transportation facilities, fuel, energy, labor

or materials.

26.11 Emails and SMS. You will receive administrative communications from us using the email

address or other contact information you provide for your Karta account. Enrollment in additional

email subscription programs will not affect the frequency of these administrative emails, though you

should expect to receive additional emails specific to the program(s) to which you have subscribed.

You may also receive promotional emails from us. No fee is charged for these promotional emails,

but third-party data rates could apply. You can control whether you receive promotional emails using

the notification preferences in your account settings. Please note that you will not be able to take

advantage of certain promotions if you disable certain communication settings or do not have an

Karta account. In the U.S. if you consent to receive SMS (text messages) from us, you will be subject

to our SMS Terms.

26.13 Contact Us. If you have any questions about these Terms please email us.