How to delete your personal data on Karta

    How to delete your personal data


    Ensuring the security of your personal information is a priority for us. Typically, we retain your user account information for the duration of your Karta account's existence. If you decide to close your Karta account, we will delete your personal data in accordance with the guidelines outlined in our Privacy Policy.
    However, there are legal obligations that may require us to retain specific information for extended periods, such as details related to payment transactions for fraud detection or safety considerations.

    Please note that if you request the erasure of your personal information:


    ● We may retain your personal information as necessary for our legitimate business interests,

    such as prevention of money laundering, fraud detection and prevention, and enhancing

    safety. For example, if we suspend an Karta Account for fraud or safety reasons, we may

    retain information from that Karta Account to prevent that Member from opening a new

    Karta Account in the future.


    ● We may retain and use your personal information to the extent necessary to comply with our

    legal obligations. For example, Karta may keep information for tax, legal

    reporting and auditing obligations.


    ● Information you have shared with others (e.g., Reviews, forum postings) will continue to be

    publicly visible on Karta, even after your Karta Account is cancelled. However, attribution of

    such information to you will be removed. Some copies of your information (e.g., log records)

    will remain in our database, but are disassociated from personal identifiers.


    ● Because we take measures to protect data from accidental or malicious loss and

    destruction, residual copies of your personal information may not be removed from our

    backup systems for a limited period of time.



    Personal data deletion procedure


    1. Contact us at help@karta.com using the email associated with your Karta account. 

    2. Kindly be aware that additional steps for identity verification and request validation may be necessary. 


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